Examines the results of a questionnaire survey undertaken to investigate the use of work measurement and O&M techniques in banks and building societies. Discusses the methodology of the survey and the responses to individual questions of the questionnaire, as well as a comparison of theoretical and literature review with the empirical study. Summarizes that work measurement and O&M studies are in widespread use in UK banks and building societies, and that the importance of such techniques is shown by the frequency of updating systems.
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