Staffing for the Information Workload

Abstract

Argues that APTdata is the simplest way of measuring the human workload of information handling. Discusses errors of measuring office work, models of information handling, APTdata in use, variances from calculated times, systems analysis, and the features of APTdata in use. Summarises that APTdata, by relating workload to the amount of information handled, makes assessment easy, avoiding the need for operational data gathering.

Citation

Russell, G. (1991), "Staffing for the Information Workload", Work Study, Vol. 40 No. 2, pp. 15-19. https://doi.org/10.1108/EUM0000000002639