TY  - JOUR
AB  - Examines the development of traditional quality practices in
America since World War 2. Identifies areas of current Acceptable
Quality level practice which require radical change by the
implementation of TQM, citing case studies of four American companies′
quality programmes. Concludes that TQM depends on establishing goals of
perfection, communicating them to the workforce, the use of process
controls, and employing TQM in design, marketing and service areas; and
that TQM is necessary for domestic and international success.
VL  - 40
IS  - 1
SN  - 0043-8022
DO  - 10.1108/EUM0000000002635
UR  - https://doi.org/10.1108/EUM0000000002635
AU  - McCracken M.L.
AU  - Kleiner B. H.
PY  - 1991
Y1  - 1991/01/01
TI  - New Developments in Enhancing Quality Control in
Organisations
T2  - Work Study
PB  - MCB UP Ltd
SP  - 25
EP  - 27
Y2  - 2024/04/25
ER  -