TY  - JOUR
AB  - This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/07363769110035009. When citing the article, please cite: Jerry Plymire, (1991) “Complaints as opportunities”, Journal of Consumer Marketing, Vol. 8 Iss: 2, pp. 39 - 43.
VL  - 5
IS  - 1
SN  - 0887-6045
DO  - 10.1108/EUM0000000002528
UR  - https://doi.org/10.1108/EUM0000000002528
PY  - 1991
Y1  - 1991/01/01
TI  - Erratum
T2  - Journal of Services Marketing
PB  - MCB UP Ltd
SP  - 61
EP  - 65
Y2  - 2024/05/06
ER  -