Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/07363769110035009. When citing the article, please cite: Jerry Plymire, (1991) “Complaints as opportunities”, Journal of Consumer Marketing, Vol. 8 Iss: 2, pp. 39 - 43.

Citation

(1991), "Erratum", Journal of Services Marketing, Vol. 5 No. 1, pp. 61-65. https://doi.org/10.1108/EUM0000000002528