Reviews the existing skills and experience of facilities operations, areas which tend to have been neglected in favour of effective planning, design and specification, which represent the more professional approach to facilities management. Discusses the services which need to be provided under the categories of premises, environment, hotel, amenity, operation; and the support both operational and business, all of which must be validated to ensure that they are fully developed and meet the needs of customers. Concludes that quality control of facilities operations is supported by effective computer‐based information systems.
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