Facilities Management Service Design

Abstract

Looks at design, its process and importance as a management tool. Concentrates on service design and the choice of options available. Focuses on the various service skills and includes examples of models also to aid in design skills.

Citation

Alexander, K. (1993), "Facilities Management Service Design", Facilities, Vol. 11 No. 4, pp. 8-14. https://doi.org/10.1108/EUM0000000002234