Rapid Response

Abstract

Uses as an example the start of the McDonald′s fastfood chain and its aims of cleanliness and speed. Stresses the importance of response speed along with cleanliness in achieving consumers′ needs. Shows that even the unimportant small things, like glare, need to be rectified quickly to help staff to return to working in a comfortable environment. Good ventilation is also purported to help in the office environment.

Citation

Leaman, A. (1993), "Rapid Response", Facilities, Vol. 11 No. 2, pp. 7-10. https://doi.org/10.1108/EUM0000000002225