Profits from Design: How Do We Measure Success?
Abstract
Examines the recent work of three authors, gives examples of projects in organizations and quotes facilities managers, all to show that office design improvements, made with the participation of employees, result in measurable increases in output, reduced costs and improved service quality. Notes how this phenomenon is compatible with and can form part of a total quality management system for service organizations.
Keywords
Citation
Bell, J. (1992), "Profits from Design: How Do We Measure Success?", Facilities, Vol. 10 No. 6, pp. 15-18. https://doi.org/10.1108/EUM0000000002193
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited