Looks back, as the last in a five‐part series, at previously discussed points and their applications in facilities management practice. Also takes a positive look forward at what the future holds and possible steps in changing the ways of service provision. Discusses the organization of the delivery of facilities alongside new technology and this must be foremost in managers′ thinking. A balanced approach is needed in using consultants and contractors and ways of adopting an in‐house control, such as that by the BBC, are highlighted. Contracting out is also discussed, as are the possible dangers inherent therein. Looks also at the possible establishment of a relationship between client and contractors in especially open‐ended or terms of years contracts. Concludes that with the new EC Directive more professional managers with qualifications are going to be in much demand and organizations which provide training along the EC guidelines will be at the forefront of recruitment and retention of professional facilities managers.
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