TY  - JOUR
AB  - Investigates quality issues in facilities management, relating them
to total quality and customer care. Reassesses the European approach to
TQM and compares it with the Japanese standards. Suggests that the only
purpose of any business is to create a customer. Pinpoints a number of
steps to be identified on the quality journey to systems capable of
audit to international quality standards. Concludes that the benefits of
quality initiatives will take time to emerge.
VL  - 10
IS  - 2
SN  - 0263-2772
DO  - 10.1108/EUM0000000002178
UR  - https://doi.org/10.1108/EUM0000000002178
AU  - Alexander Keith
PY  - 1992
Y1  - 1992/01/01
TI  - Quality Managed Facilities
T2  - Facilities
PB  - MCB UP Ltd
SP  - 19
EP  - 23
Y2  - 2024/09/19
ER  -