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Quality Managed Facilities

Facilities

ISSN: 0263-2772

Article publication date: 1 February 1992

Abstract

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.

Keywords

Citation

Alexander, K. (1992), "Quality Managed Facilities", Facilities, Vol. 10 No. 2, pp. 19-23. https://doi.org/10.1108/EUM0000000002178

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited