Managing the Working Environment more Effectively

Abstract

The role of the facilities manager can have an effect on the customer even though there is no direct contact. Increasingly, the customer is buying a relationship with the organisation, not just the product. In the long term the physical working environment has much to contribute towards provision of good service to the end customer; and this is seen as an important aspect of the internal culture in creating the atmosphere in which the relationship can flourish.

Citation

Kemsley, C. (1991), "Managing the Working Environment more Effectively", Facilities, Vol. 9 No. 10, pp. 17-19. https://doi.org/10.1108/EUM0000000002163