A building should enable its occupants to function more effectively and efficiently but frequently this is not the case. The reverse can occur to the extent where the building inhibits rather than enables its occupants. Three causal factors identified are: (1) pace of organisational change; (2) the design process; and (3) building management. Considering these together creates a different way of thinking about buildings and what they are for. Each factor is discussed individually as a potential source of constraint and solutions are proposed. Part I this month looks at cultural change and design. Part II next month will discuss management.
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