The working environment has a considerable potential contribution to make to improving quality within an organisation. The introduction of the concept of total quality means that the role of the working environment in generating organisational success cannot be ignored any longer. Planning office space needs to consider the individual in context in terms of personal requirements as well as work requirements. The three design aspects which are crucial in determining quality are: (1) recognising different individuals′ needs; (2) finding more appropriate forms of expression which encourage people to communicate and work together, and (3) providing tools which extend people′s capacity for work.
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