The process and uses in implementing a formalised total quality assurance programme into the Cambridgeshire Ambulance Service are investigated. Service and individual performance standards are discussed. Key benefits of QA in terms of “employee resourcing” and “employee relations” are identified and the crucial role of training for quality is emphasised.
Hopkinson, E. (1991), "BS 5750: Quality System in Ambulance Services: Part 1", International Journal of Health Care Quality Assurance, Vol. 4 No. 6. https://doi.org/10.1108/EUM0000000002034
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