The development of a paediatric out‐patient department of high quality is described. Key components include its philosophy and aims, a “children′s charter”, a family‐centred approach to care, a “continuum of care” and “uncongested flow‐through” of families. The role of the nurse as leader and practitioner is outlined.
Stower, S. (1991), "A Quality Service for Children in the Out‐patient Setting ", International Journal of Health Care Quality Assurance, Vol. 4 No. 6. https://doi.org/10.1108/EUM0000000002031
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