Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 May 1991
Abstract
Total Quality Management is becoming widely known in health care organisations, and one health authority′s methods of setting up such a scheme is explored. All departments and units were canvassed by letter to contribute ideas and suggestions, and subsequently programmes and agendas were established to implement these.
Keywords
Citation
Jones, T. and Macilwaine, H. (1991), "Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management", International Journal of Health Care Quality Assurance, Vol. 4 No. 5. https://doi.org/10.1108/EUM0000000002028
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited