Total Quality Management is becoming widely known in health care organisations, and one health authority′s methods of setting up such a scheme is explored. All departments and units were canvassed by letter to contribute ideas and suggestions, and subsequently programmes and agendas were established to implement these.
Jones, T. and Macilwaine, H. (1991), "Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management", International Journal of Health Care Quality Assurance, Vol. 4 No. 5. https://doi.org/10.1108/EUM0000000002028
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