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Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 May 1991

Abstract

Total Quality Management is becoming widely known in health care organisations, and one health authority′s methods of setting up such a scheme is explored. All departments and units were canvassed by letter to contribute ideas and suggestions, and subsequently programmes and agendas were established to implement these.

Keywords

Citation

Jones, T. and Macilwaine, H. (1991), "Diagnosing the Organisation: One Health Authority′s Experience of Total Quality Management", International Journal of Health Care Quality Assurance, Vol. 4 No. 5. https://doi.org/10.1108/EUM0000000002028

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited