Establishes the need for audit of the personnel function in the absence of a statutory regulation; the Institute of Personnel Management supports this. Prepares a three phase audit of personnel: activities and costs; policies and procedures; and service satisfaction. This should achieve clarity of shortcomings with respect to: employment law, good practice, quality of service, and costs of providing the service. It should also lead to improved recruitment, performance assessment and training, a better quality workforce and greater profitability.
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