Why Productivity in the Hotel Sector is Low

Abstract

Productivity growth in service industries has generally tended to be lower than in manufacturing industries, and the hotel sector is no exception. Problems of measuring productivity are discussed, together with specific reasons for low productivity in the hotel sector. It is suggested that increased usage of operations management techniques by hotel management is likely to result in improved productivity, and various examples are presented of situations in which these techniques can be successfully employed.

Citation

Witt, C.A. and Witt, S.F. (1989), "Why Productivity in the Hotel Sector is Low", International Journal of Contemporary Hospitality Management, Vol. 1 No. 2. https://doi.org/10.1108/EUM0000000001669