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Improving the Quality of Working Life through Communication

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 May 1992

Abstract

Identifies the need for a disciplined approach to communication as a means of involving people and improving the quality of working life. In a period of rapid change much of the misunderstanding, low morale, tension and malaise in the workplace is the result of poor leadership and, for all who are concerned with quality, the first task is to focus on communication.

Keywords

Citation

King, N. (1992), "Improving the Quality of Working Life through Communication ", International Journal of Quality & Reliability Management, Vol. 9 No. 5. https://doi.org/10.1108/EUM0000000001653

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited