Identifies the need for a disciplined approach to communication as a means of involving people and improving the quality of working life. In a period of rapid change much of the misunderstanding, low morale, tension and malaise in the workplace is the result of poor leadership and, for all who are concerned with quality, the first task is to focus on communication.
King, N. (1992), "Improving the Quality of Working Life through Communication", International Journal of Quality & Reliability Management, Vol. 9 No. 5. https://doi.org/10.1108/EUM0000000001653
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