The outcome of the implementation of a Total Quality Control (TQC) programme in a large manufacturing enterprise in Australia is described. Emphasis is given to the effects of TQC on employees′ perceived participation in the programme and concomitant employees′ job satisfaction. An extensive discussion of the relationships between these variables and TQC is contained in the preceding article. The results obtained from this study show that job satisfaction is related to employee participation, but to varying degrees at different job levels. Surprisingly, it was also found that there was a low increase in perceived employee participation following the implementation of TQC. The need for further research in the area is clearly shown. Future research should be based on more comprehensive research designs that incorporate longitudinal studies and investigate the differential effects of TQC at various job levels within an organisation. This approach will facilitate a better understanding of the complex dynamics within organisations when such programmes are implemented.
Harber, D., Marriott, F. and Idrus, N. (1991), "Employee Participation in TQC: The Effect of Job Levels on Participation and Job Satisfaction", International Journal of Quality & Reliability Management, Vol. 8 No. 5. https://doi.org/10.1108/EUM0000000001638Download as .RIS
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