Employee Commitment and Total Quality Control

Abstract

One of the central tenets of total quality control is that responsibility for quality lies at the point of production. Salancik′s model of commitment is used to describe systems of work organisation which encourage employees to take on this responsibility. Commitment to quality can be fostered by managing the context within which production takes place. Management of the human aspects of total quality control may be informed by relevant ideas from the commitment literature.

Citation

Oliver, N. (1990), "Employee Commitment and Total Quality Control", International Journal of Quality & Reliability Management, Vol. 7 No. 1. https://doi.org/10.1108/EUM0000000001629