TOTAL QUALITY MANAGEMENT: INVOLVING STAFF IN THE SEARCH FOR PERFECTION

Abstract

Discusses total quality management from the point of view of the user not just the provider of services and in terms of the TQM drive for perfection of standards that continue to move upwards. Long‐term commitment to quality depends on empowerment of employees and factors such as knowledge, training, experience, additive and organizational culture.

Citation

Fred Rayworth, J. (1993), "TOTAL QUALITY MANAGEMENT: INVOLVING STAFF IN THE SEARCH FOR PERFECTION", Health Manpower Management, Vol. 19 No. 1. https://doi.org/10.1108/EUM0000000001611