TY  - JOUR
AB  - Fierce competition and changing strategies in the financial sector
are raising awareness of the vital role of interpersonal skills in
business success. This change is charted and it is explained how
financial organisations need to ensure that the “soft”
issues such as values, behaviour and interpersonal skills go hand in
hand with the traditional “hard” elements of strategy and
objectives. At present, in many financial organisations the
“soft” side is clearly out of balance, lightweight and
undervalued. Six key skills are identified: relationship building,
collaboration, trust, listening and learning, the “what” and
“how”, and results orientation. Interpersonal skills
training is not only about raising awareness but about actually changing
the way people behave. It must be specific and reflect an organisation′s
culture and values. Finally, it must be consistently applied across an
organisation at every level to ensure success.
VL  - 23
IS  - 7
SN  - 0019-7858
DO  - 10.1108/EUM0000000001587
UR  - https://doi.org/10.1108/EUM0000000001587
AU  - Chaudhry‐Lawton Rani
AU  - Terry Angela
PY  - 1991
Y1  - 1991/01/01
TI  - INVESTING IN PEOPLE
T2  - Industrial and Commercial Training
PB  - MCB UP Ltd
Y2  - 2024/09/21
ER  -