TY  - JOUR
AB  - Today it is more important than ever to get a “pay‐off”
from management training and development in terms of improved
organisational performance. An initiative in W.H. Smith is described
which focuses on helping managers improve performance and learn in so
doing. The key issues facing organisations today, the need for a culture
that releases enterprise and initiative, and the key part that a more
supportive and empowering leadership has to play, are discussed. It is
shown how the authors developed a programme to address these issues,
help managers change their leadership behaviour and start to change the
culture of their organisations. A programme is discussed which
recognises that each manager is different and learns more if he or she
is in charge of deciding and meeting his or her needs. How it worked in
practice; what they learned; the effect it is having; and how it is
evolving are examined.
VL  - 23
IS  - 6
SN  - 0019-7858
DO  - 10.1108/EUM0000000001577
UR  - https://doi.org/10.1108/EUM0000000001577
AU  - Nixon Bruce
AU  - Pitts Grahame
PY  - 1991
Y1  - 1991/01/01
TI  - W.H. SMITH DEVELOPS A NEW APPROACH TO DEVELOPING SENIOR
MANAGERS
T2  - Industrial and Commercial Training
PB  - MCB UP Ltd
Y2  - 2021/01/25
ER  -