In a period of rapid environmental change, banks recognise that their survival hinges on their ability to innovate and be responsive to the needs of their customers. Partially spawned by such recognitions, private banks have grasped computer‐based management information systems and incorporated them into all facets of their operations. Their public sector counterparts, however, have been rather tentative in adopting computerised information systems. A proposed computerised quality assurance information system (CQAIS) is described. The system was designed after systematically studying the internal operations of a public agency charged with regulating the activities of banks in a Southeastern state in the United States. The objectives and components of the CQAIS are presented and requirements for its successful implementation are discussed.
Yasin, M.M., Yavas, U. and Alavi, J. (1991), "Computerised Quality Assurance Information Systems: A Regulatory Agency in the Banking Sector", International Journal of Bank Marketing, Vol. 9 No. 6, pp. 13-16. https://doi.org/10.1108/EUM0000000001466
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