Investigates the three significant implications of the service factory for manufacturing managers: (1) the service factory is strategic in nature, (2) the dimensions and attributes of the service factory should be addressed, and (3) managerial aspects must be included.
Lin, B. and Vassar, J.A. (1992), "The Service Factory: Implications for Manufacturing Managers", Industrial Management & Data Systems, Vol. 92 No. 1, pp. 18-22. https://doi.org/10.1108/EUM0000000001445
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