A Postmodern Deconstruction of Total Quality Management (TQM)

Abstract

Offers a postmodern, deconstructive analysis of total quality management (TQM) theory and practice. Problematizing TQM, uncovers unchallenged assumptions and implicit power relations cloaked by management science′s veil of objectivity and value‐neutrality. Tracing these assumptions and power relations to the life‐worlds of TQM organizations, regrettably discovers an obsequious and dehumanized subjectivity of TQM workers. These alienated TQM workers are inscribed in a seamless and inescapable network of totalitarian power relations epitomized by authoritarian admonitions of “the one right way”, “quality is Job 1”, and “quality or else”. As hegemonic TQM ideology insidiously permeates all aspects of social life, witnesses an unparalleled threat to the basic individual rights of a liberal democracy. Proclaiming the “death of TQM”, optimistically discusses preliminary suggestions for an emancipatory post‐TQM theory and practice.

Citation

Steingard, D.S. and Fitzgibbons, D.E. (1993), "A Postmodern Deconstruction of Total Quality Management (TQM)", Journal of Organizational Change Management, Vol. 6 No. 5, pp. 27-42. https://doi.org/10.1108/EUM0000000001210