TY  - JOUR
AB  - Considers the more recent literature concerning the measurement of
service quality, and questions whether there has been real research
progression.
VL  - 10
IS  - 7
SN  - 0263-4503
DO  - 10.1108/EUM0000000001116
UR  - https://doi.org/10.1108/EUM0000000001116
AU  - Gilmore Audrey
AU  - Carson David
PY  - 1992
Y1  - 1992/01/01
TI  - European Journal of Marketing
T2  - Marketing Intelligence & Planning
PB  - MCB UP Ltd
SP  - 5
EP  - 7
Y2  - 2024/04/25
ER  -