Erratum
712
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054826. When citing the article, please cite: Barbara R. Lewis, (1988) “Customer Care in Service Organisations”, International Journal of Operations & Production Management, Vol. 8 Iss: 3, pp. 67 - 75.
Citation
(1989), "Erratum", Marketing Intelligence & Planning, Vol. 7 No. 5/6, pp. 18-22. https://doi.org/10.1108/EUM0000000001045
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited