Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb004116. When citing the article, please cite: David Clutterbuck, (1988), “DEVELOPING CUSTOMER CARE TRAINING PROGRAMMES”, Industrial and Commercial Training, Vol. 20 Iss: 6, pp. 11 - 14.

Citation

(1989), "Erratum", Marketing Intelligence & Planning, Vol. 7 No. 1/2, pp. 34-37. https://doi.org/10.1108/EUM0000000001040