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Quality of Working Life and Total Quality Management

Graham James (ACAS Work Research Unit, London, UK)

International Journal of Manpower

ISSN: 0143-7720

Article publication date: 1 January 1992

Abstract

Reiterates the fundamental importance of a Quality of Working Life (QWL) organizational culture to total quality initiatives. Briefly examines features of a QWL commitment culture along with the new and nearly new concepts, insights and techniques which together constitute Total Quality Management (TQM).

Keywords

Citation

James, G. (1992), "Quality of Working Life and Total Quality Management", International Journal of Manpower, Vol. 13 No. 1, pp. 41-58. https://doi.org/10.1108/EUM0000000000902

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited