QUALITY AND EXCELLENCE IN LOCAL GOVERNMENT: PART 2

Abstract

A report is developed from Library Management, Vol. 12 No. 3, and examples of quality and excellence in local government are given. Ways in which local authorities are improving their services are examined and a brief look at the recommendations in the Citizens′ Charter is taken.

Citation

Morris, B. (1991), "QUALITY AND EXCELLENCE IN LOCAL GOVERNMENT: PART 2", Library Management, Vol. 12 No. 5, pp. 18-20. https://doi.org/10.1108/EUM0000000000836