TY - JOUR AB - This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000004748. When citing the article, please cite: Angela M. Rushton, David J. Carson, (1985), “The Marketing of Services: Managing the Intangibles”, European Journal of Marketing, Vol. 19 Iss: 3, pp. 19 - 40. VL - 23 IS - 8 SN - 0309-0566 DO - 10.1108/EUM0000000000582 UR - https://doi.org/10.1108/EUM0000000000582 PY - 1989 Y1 - 1989/01/01 TI - Erratum T2 - European Journal of Marketing PB - MCB UP Ltd SP - 23 EP - 44 Y2 - 2024/03/29 ER -