This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000004748. When citing the article, please cite: Angela M. Rushton, David J. Carson, (1985), “The Marketing of Services: Managing the Intangibles”, European Journal of Marketing, Vol. 19 Iss: 3, pp. 19 - 40.
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