TY  - JOUR
AB  - Presents an analysis of customer service in an old‐established food
manufacturing company against the background of accelerating changes in
food retailing. Discusses in detail distribution as an increasingly
important function and recommends restructuring of management to give
closer integration between functions and closer attention to
distribution.
VL  - 22
IS  - 2
SN  - 0960-0035
DO  - 10.1108/EUM0000000000405
UR  - https://doi.org/10.1108/EUM0000000000405
AU  - Wickenden Janet
PY  - 1992
Y1  - 1992/01/01
TI  - Restructuring Management towards Better Customer Service: A Case Study
T2  - International Journal of Physical Distribution & Logistics Management
PB  - MCB UP Ltd
SP  - 16
EP  - 21
Y2  - 2024/04/25
ER  -