A Customer‐based Competitive Analysis for Logistics Decisions
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 1 January 1990
Abstract
Evidence suggests that the recent interest in competitive strategy and competitive positioning, while good in itself, has resulted in the management of many firms placing too much emphasis on competitive performance and too little emphasis on customer expectations. This research in the chemical industry provides support for the conclusion that management needs to refocus on the customer if US companies are going to succeed in the increasingly competitive marketplace. A methodology is presented that can be used by management to collect and analyse customer‐based competitive data for use in establishing priorities for customer service expenditures.
Keywords
Citation
Lambert, D.M. and Sharma, A. (1990), "A Customer‐based Competitive Analysis for Logistics Decisions", International Journal of Physical Distribution & Logistics Management, Vol. 20 No. 1, pp. 17-24. https://doi.org/10.1108/EUM0000000000350
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited