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Quality and Control in Logistics

International Journal of Physical Distribution & Materials Management

ISSN: 0269-8218

Article publication date: 1 November 1989

1166

Abstract

A Process Model During the last five years, American businesses have increasingly accepted the notion that product quality is necessary for them to compete in today′s world markets. Product quality, in the context here, can be defined by an agreed set of standards and tolerance limits between the firm and its customers. Quality is achieved through the successful creation of form, possession, time, place, and quantity utilities for the firm′s products. Control must be implemented in order to ensure that these utilities are created to meet the standards and tolerance limits agreed upon by the firm and its customers. The purpose of exercising control is to ensure that desired results are attained from an activity or process. As such, it is important to exercise control over the logistics activities to make sure that time, place, and quantity utilities are created in accordance with customer needs. The purpose of this monograph is to present a rather comprehensive discussion of the concept of control. Specific control concepts presented include a discussion of the link between control and quality, the development of the characteristics of control and levels of sophistication of control, the presentation of an eclectic process control model, and suggestions to managers on how to implement the control process over logistics activities.

Keywords

Citation

Novack, R.A. (1989), "Quality and Control in Logistics", International Journal of Physical Distribution & Materials Management, Vol. 19 No. 11, pp. 2-44. https://doi.org/10.1108/EUM0000000000345

Publisher

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MCB UP Ltd

Copyright © 1989, MCB UP Limited

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