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Fitness for Use? Barriers to Full TQM in the UK

Management Decision

ISSN: 0025-1747

Article publication date: 1 August 1991

Abstract

A brief introduction to Total Quality Management (TQM) is presented. It is a holistic concept and must be implemented as such. However, there are four barriers to full implementation. These are short‐termism, organisational segmentalism, reluctant managers, and poor industrial relations. These barriers affect some parts of the TQM model more than others: this is likely to result in partial rather than holistic TQM.

Keywords

Citation

Wilkinson, A. and Witcher, B. (1991), "Fitness for Use? Barriers to Full TQM in the UK", Management Decision, Vol. 29 No. 8. https://doi.org/10.1108/EUM0000000000086

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited