TY  - JOUR
AB  - This article discusses the nature of quality
achievement in industry. The characteristics of the
Japanese approach to quality and management are
examined, and the importance of employee
participation and involvement in contributing to
quality achievement is noted. In this context the
South African business environment is
considered, and a recent study by the author
outlined. This study explored the participative
approach to a quality programme which would
serve as a catalyst for changing management style.
The main features of a company‐wide quality
programme are outlined, and the necessity for
commitment by all levels of personnel – including
top management – is emphasised. In South
Africa a conservative management style prevails,
which is not receptive to the idea of employee
participation. Changes must therefore be made
there if industry is to compete successfully in the
world markets.
VL  - 28
IS  - 8
SN  - 0025-1747
DO  - 10.1108/EUM0000000000063
UR  - https://doi.org/10.1108/EUM0000000000063
AU  - Heath Phillip M.
PY  - 1990
Y1  - 1990/01/01
TI  - Quality – and How to Achieve It
T2  - Management Decision
PB  - MCB UP Ltd
Y2  - 2024/04/25
ER  -