TY  - JOUR
AB  - Reports on PT Caltex Pacific Indonesia’s journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed towards the success of the programme and outlines some future goals for the company on this continuing journey.
VL  - 4
IS  - 1
SN  - 0968-4875
DO  - 10.1108/EUM0000000000009
UR  - https://doi.org/10.1108/EUM0000000000009
AU  - Hakim Baihaki H.
PY  - 1996
Y1  - 1996/01/01
TI  - Our bridge to world class: PT Caltex Pacific Indonesia’s total quality management practice
T2  - Training for Quality
PB  - MCB UP Ltd
SP  - 40
EP  - 42
Y2  - 2024/04/19
ER  -