Based on a new management paradigm rooted on care and compassion, this study explores the consequences of compassion at work on organizational learning and firm performance.
Structural equation modeling (SEM) was employed to analyze the research model by using data from two different samples.
Results confirm that compassion increases firm performance through organizational learning capability; however, compassion do not enhances directly firm performance.
The study findings indicate that when compassion is propagated among organizational members, organizations are better able to learn so they obtain a competitive advantage that is difficult to imitate and leads to higher firm performance.
This study takes a step forward on literature by providing empirical evidence for a promising area of management research such is compassion in organizations.
Funding: The authors would like to thank the UJI Programmes (Ref. UJI-A2017-05; UJI-B2019-04; UJI-A2019-22) for the financial support of this research.
Guinot, J., Miralles, S., Rodríguez-Sánchez, A. and Chiva, R. (2020), "Do compassionate firms outperform? The role of organizational learning", Employee Relations, Vol. 42 No. 3, pp. 717-734. https://doi.org/10.1108/ER-07-2019-0275Download as .RIS
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