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Well-being in times of ill-being: how AMO HRM practices improve organizational citizenship behaviour through work-related well-being and service leadership

Andres Salas-Vallina (Department of Business Management, University of Valencia, Valencia, Spain)
Susana Pasamar (Department of Business Administration and Marketing, Pablo de Olavide University, Sevilla, Spain)
Mario J. Donate (Department of Business Administration, University of Castilla-La Mancha, Ciudad Real, Spain)

Employee Relations

ISSN: 0142-5455

Article publication date: 15 February 2021

Issue publication date: 8 June 2021

3803

Abstract

Purpose

The purpose of this research is to examine the effect of ability, motivation and opportunity (AMO) practices on organizational citizenship behaviour (OCB), in medical staff working in specialized units. In addition, we check the mediating role of work-related well-being, understood as engagement, trust and exhaustion, in the relationship between AMO practices and OCB. Furthermore, the moderating role of service leadership is analysed in the relationship between AMO practices and work-related well-being.

Design/methodology/approach

Using the AMO framework under the job demands-resources (JD-R) model, and based on a sample of 214 employees from public healthcare, a time-lagged moderation-mediation model was performed.

Findings

Results provide evidence that AMO practices have a positive effect on OCB. Further, work-related well-being mediated the effect of AMO practices on OCB. In addition, service leadership exerted a moderating role between AMO practices and work-related well-being.

Originality/value

Building on recent research which has emphasized the knowledge gap regarding how human resource practices might positively affect both employees and organizations, this is the first study that indicates that said practices positively affect both employee well-being and OCBs in the public healthcare context.

Keywords

Acknowledgements

The authors would like to thank Conselleria d’Innovació, Universitats, Ciència i Societat Digital for its financial support (project GV/2019/159).

Citation

Salas-Vallina, A., Pasamar, S. and Donate, M.J. (2021), "Well-being in times of ill-being: how AMO HRM practices improve organizational citizenship behaviour through work-related well-being and service leadership", Employee Relations, Vol. 43 No. 4, pp. 911-935. https://doi.org/10.1108/ER-05-2020-0236

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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