The influence of green HRM practices on green service behaviors: the mediating effect of green knowledge sharing
ISSN: 0142-5455
Article publication date: 1 January 2021
Issue publication date: 13 July 2021
Abstract
Purpose
The purpose of this study intends to examine the influence of green human resource management (GHRM) on green service behaviors through the mediating effect of green knowledge sharing based on bank employees' perceptions.
Design/methodology/approach
The study analyzes 365 frontline employees' perceptions from the banking industry in Bangladesh using partial least square.
Findings
The findings show a significant positive direct influence of GHRM on green in-role, extra-role service behavior and green knowledge sharing. Green knowledge sharing is also found to have a significant mediating effect between GHRM and green service behaviors.
Research limitations/implications
This study considers perceptions of employees of the private commercial banking organizations, and thereby, its findings cannot be generalized for all other service organizations in the context of Bangladesh.
Practical implications
The study demonstrates that GHRM can influence employees' green service behaviors via green knowledge sharing.
Originality/value
Green banking is an emerging trend that deserves more attention. There is growing recognition that green banking is not an “automatic” process but requires that banking management promote green service behavior among their employees. This study extends the research on GHRM by focusing on how it impacts green service behavior through the mediating role of green knowledge sharing. The paper provides practical insights for organizations looking to improve green service behaviors among employees.
Keywords
Acknowledgements
The authors are grateful to the anonymous referees of the journal for their extremely useful suggestions to improve the quality of the article.Funding: The author(s) received no financial support for the research, authorship and/or publication of this article.
Citation
Rubel, M.R.B., Kee, D.M.H. and Rimi, N.N. (2021), "The influence of green HRM practices on green service behaviors: the mediating effect of green knowledge sharing", Employee Relations, Vol. 43 No. 5, pp. 996-1015. https://doi.org/10.1108/ER-04-2020-0163
Publisher
:Emerald Publishing Limited
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