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Training and development: Challenges of strategy and managing performance in Jordanian banking

Caroline Ann Rowland (Faculty of Business, Enterprise and Lifelong Learning, University of Chester, Chester, UK)
Roger David Hall (Hall Consultancy, Manchester, UK)
Ikhlas Altarawneh (Department of Business, Al-Hussein Bin Talal University, Ma’an, Jordan)

EuroMed Journal of Business

ISSN: 1450-2194

Publication date: 2 May 2017

Abstract

Purpose

The purpose of this paper is to explore the relationship between organizational strategy, performance management and training and development in the context of the Jordanian banking sector.

Design/methodology/approach

Models of strategic human resource management developed in the west are considered for their relevance in Jordan. A mixed methods approach is adopted employing interviews with senior managers and training and development managers, employee questionnaires and documentary analysis. It examines all banks in Jordan including foreign and Islamic banks.

Findings

Findings indicate that training and development is not driven by human resource strategy and that it is reactive rather than proactive. Training and development does improve skills, knowledge, attitudes and behaviors but there is little evidence that it increases commitment and satisfaction nor that it contributes to strategic aims in any significant way. The linkages between strategy and training and development are not explicit and strategies are not interpreted through performance management systems. Consequently there is a lack of integration in organizational HR systems and the measurable contribution of training and development to competitive advantage is minimal

Practical implications

The paper offers suggestions as to how greater integration between strategy, performance management and training and development might be achieved in the Jordanian context.

Originality/value

This paper is the first detailed empirical study of training and development in Jordan to include considerations of transferability of western models to an Arab culture.

Keywords

Citation

Rowland, C.A., Hall, R.D. and Altarawneh, I. (2017), "Training and development: Challenges of strategy and managing performance in Jordanian banking", EuroMed Journal of Business, Vol. 12 No. 1, pp. 36-51. https://doi.org/10.1108/EMJB-01-2016-0001

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited