TY  - JOUR
AB  - Purpose This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the two assessment models.Design/methodology/approach First, an AHP-based evaluation model is set up to assess library service quality, following which the model is adapted to assess the service quality of Nanjing Agricultural University Library. Second, a modified LibQUAL+ model is created and implemented in the form of a questionnaire survey to assess the library service quality of the same library. Finally, the two assessment models are compared.Findings The results of the two case studies indicate that LibQUAL+ is suitable for assessing Chinese university libraries after modified, and the library AHP model is more suitable for comparing libraries in China between themselves.Originality/value This paper uses two methods for assessing library service quality; this should prove to be helpful for the librarians interested in assessing the service quality of Chinese university libraries.
VL  - 36
IS  - 6
SN  - 0264-0473
DO  - 10.1108/EL-11-2016-0246
UR  - https://doi.org/10.1108/EL-11-2016-0246
AU  - Xi Qingkui
AU  - Zhao Heng
AU  - Hu Yitao
AU  - Tong Yunjuan
AU  - Bao Ping
PY  - 2018
Y1  - 2018/01/01
TI  - Case studies and comparison between two models for assessing library service quality
T2  - The Electronic Library
PB  - Emerald Publishing Limited
SP  - 1099
EP  - 1113
Y2  - 2024/05/11
ER  -