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Investigation and analysis of research support services in academic libraries

Li Si (Center for the Studies of Information Resources, Wuhan University, Wuhan, China and School of Information Management, Wuhan University, Wuhan, China)
Yueliang Zeng (Department of Library Science, School of Information Management, Wuhan University, Wuhan, China)
Sicheng Guo (School of Information Management, Wuhan University, Wuhan, China)
Xiaozhe Zhuang (Library of Wuhan University of Technology, Wuhan, China)

The Electronic Library

ISSN: 0264-0473

Article publication date: 3 June 2019

Issue publication date: 3 June 2019

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2906

Abstract

Purpose

This paper aims at understanding the current situation of research support services offered by academic libraries in world-leading universities and providing useful implications and insights for other academic libraries.

Design/methodology/approach

Of the top 100 universities listed in the QS World University Rankings in 2017, 76 libraries were selected as samples and a website investigation was conducted to explore the research support services. The statistical method and visualization software was used to generalize the key services, and the text analysis and case analysis were applied to reveal the corresponding implementation.

Findings

Research support service has become one of the significant services of academic libraries in the context of e-research and data-intensive research. The research support services can be generally divided into seven aspects, as follows: research data management (62, 81.58 per cent), open access (64, 84.21 per cent), scholarly publishing (59, 77.63 per cent), research impact measurement (32, 42.11 per cent), research guides (47, 61.84 per cent), research consultation (59, 77.63 per cent) and research tools recommendation (38, 50.00 per cent).

Originality/value

This paper makes a comprehensive investigation of research support services in academic libraries of top-ranking universities worldwide. The findings will help academic libraries improve research support services; thus, advancing the work of researchers and promoting scientific discovery.

Keywords

Acknowledgements

This paper is one of the research outcomes of the project supported by The National Natural Science Foundation of P.R. China (Project Name: Research on the Formation Mechanism and Service of the Federation of Institutional Research Data Repository in Big Data Environment, Project No. 71573198).

Citation

Si, L., Zeng, Y., Guo, S. and Zhuang, X. (2019), "Investigation and analysis of research support services in academic libraries", The Electronic Library, Vol. 37 No. 2, pp. 281-301. https://doi.org/10.1108/EL-06-2018-0125

Publisher

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Emerald Publishing Limited

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