An evaluation model for digital libraries' user interfaces using fuzzy AHP

Lai Chin-Feng (Institute of Computer Science and Information Engineering, National Ilan University, Ilan, Taiwan)
Chiu Po-Sheng (Department of Engineering Science, National Cheng Kung University, Tainan, Taiwan)
Huang Yueh-Min (Department of Engineering Science, National Cheng Kung University, Tainan, Taiwan)
Chen Tzung-Shi (Department of Computer Science and Information Engineering, National University of Tainan, Tainan, Taiwan)
Huang Tien-Chi (Department of Information Management, National Taichung University of Science and Technology, Taichung, Taiwan)

The Electronic Library

ISSN: 0264-0473

Publication date: 28 January 2014

Abstract

Purpose

The aim of this paper is to improve the service quality of digital libraries (DLs) through an evaluation model for DLs' user interfaces. This evaluation model can provide a useful reference for existing DLs or relevant research.

Design/methodology/approach

Relevant literature was synthesized, an evaluation framework was established, and the Fuzzy AHP was employed to investigate the evaluation model for DLs' user interfaces, obtain the relative weights for the importance of the evaluation criteria, and establish the priority ranking for the criteria of DLs' user interfaces.

Findings

The top five criteria are ease of use, searching, language, presentation, and design, respectively. For users, an interface should be intuitive. Good interface presentation and design are critical when users evaluate a digital library.

Practical implications

All of the students, teachers and experts considered that the presentation and design of DL user interfaces were what users had had contact with in the very beginning, and they were critical influential factors in DL user interfaces. Furthermore, ease-of-use and searching were fundamental interface functions, as well as important evaluation criteria. Interfaces should also provide interactive functions to improve interaction, while tailor-made services should be taken into account to establish an excellent interface in order to meet each user's need.

Originality/value

The evaluation model for DLs' user interfaces employed in this study will help developers of DL user interfaces discover the criteria that they should aim for as a reference, perform comprehensive criteria evaluation according to their actual needs, and employ top criteria for evaluation.

Keywords

Citation

Lai, C., Chiu, P., Huang, Y., Chen, T. and Huang, T. (2014), "An evaluation model for digital libraries' user interfaces using fuzzy AHP", The Electronic Library, Vol. 32 No. 1, pp. 83-95. https://doi.org/10.1108/EL-05-2012-0046

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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